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Privacy Policy

WanderSaver – B2C Privacy Policy

Effective Date: 14 June 2025
Last Updated: 14 June 2025
Brand Covered: WanderSaver
Legal Entity: VVISH CREATIONS PRIVATE LIMITED
Registered Office: B-22, Ganraj Estate, Vaiduwadi, Hadapsar, Maharashtra, India, 411013

1. INTRODUCTION

This Privacy Policy outlines how WanderSaver (“we”, “us”, or “our”) collects, stores, processes, uses, discloses, and safeguards your personal data when you use our website, mobile app, or book services (flights, hotels, bus, visa, holiday packages) through the platform. This policy complies with applicable Indian laws including the Information Technology Act, 2000, and aligns with international data privacy frameworks such as GDPR and CCPA.

By using WanderSaver, you consent to the collection and use of information as described in this policy.

2. INFORMATION WE COLLECT

We may collect the following categories of personal and non-personal data:

A. Personal Identification Information

  • Full name

  • Gender

  • Date of birth

  • Nationality and residence

  • Passport or Government-issued ID

  • Contact number and email address

B. Booking and Travel Details

  • Departure and arrival cities

  • Travel dates and itineraries

  • Airline, hotel, bus, and visa details

  • Frequent flyer details, preferences, and loyalty memberships

C. Payment and Financial Data

  • Credit/debit card details (processed securely, not stored)

  • UPI ID, net banking, or wallet transaction details

  • Billing address and invoice data

  • Refund and cancellation transaction history

D. Device and Technical Data

  • IP address, browser version, device model

  • OS, language preferences, and referral sources

  • Cookies and session logs

E. Communication Records

  • Chat transcripts and email records

  • Support calls and call recordings (quality control)

  • Feedback, complaints, and review submissions

  • WhatsApp and SMS communication (if opted-in)

3. HOW WE COLLECT DATA

We gather data:

  • Directly from you: during account creation, bookings, payments, support chats

  • Automatically: using cookies, trackers, and analytics

  • From third parties: airlines, hotels, payment gateways, referral programs

4. PURPOSE OF DATA USAGE

We process your data to:

  • Facilitate and confirm your bookings

  • Communicate updates, changes, or support actions

  • Provide account history and documentation

  • Customize offers, discounts, and content

  • Comply with legal and tax obligations

  • Protect our platform and users from fraud or misuse

5. DATA SHARING AND THIRD PARTIES

WanderSaver does not sell user data. Data may be securely shared with:

  • Airlines, hotel chains, bus operators, and visa agencies

  • Payment processors and banking partners

  • Travel insurance and service affiliates (if opted)

  • Law enforcement, courts, or regulators (when legally required)

All such parties are contractually obligated to use data only for the intended purpose and maintain confidentiality.

6. SECURITY AND DATA STORAGE

We implement robust technical and organizational safeguards including:

  • SSL encryption for data transmission

  • Role-based access control within teams

  • PCI-DSS compliant payment handling

  • Periodic vulnerability testing

  • Servers hosted in ISO 27001/GDPR-compliant data centers

Despite best efforts, no system is entirely immune to risk. Users are advised to report any suspicious activity immediately.

7. COOKIES AND TRACKING TOOLS

Cookies help enhance platform performance and remember your preferences. You can manage cookie settings in your browser. Disabling cookies may limit functionality.

Types used:

  • Session cookies

  • Analytical cookies

  • Functional and advertising cookies

8. USER RIGHTS AND CHOICES

You have the right to:

  • Request access to your personal data

  • Correct or update any inaccuracies

  • Withdraw consent for marketing

  • Request deletion of data (subject to legal obligations)

  • Lodge a complaint with data protection authorities

Requests may be submitted via email at privacy@wandersaver.com and will be responded to within 30 business days.

9. DATA RETENTION

We retain data as follows:

  • Booking and transaction records: 7 years

  • Communication and support records: up to 2 years

  • Inactive account data: securely anonymized or deleted after 3 years

10. CHILDREN’S PRIVACY

WanderSaver does not knowingly collect data from minors under 13. Bookings for minors must be initiated by a parent or guardian. If we discover unauthorized data, it will be erased.

11. CROSS-BORDER DATA TRANSFER

Data may be processed outside India when required by our cloud or service providers. In such cases, appropriate safeguards are applied to protect your rights.

12. POLICY UPDATES

We may revise this policy to reflect platform or legal changes. Users will be notified via the platform. Continued use post-update indicates acceptance.

13. CONTACT INFORMATION

Privacy Officer
VVISH CREATIONS PRIVATE LIMITED
Email: privacy@wandersaver.com
Phone: +91 80077 88667
Website: www.wandersaver.com

By continuing to use WanderSaver, you acknowledge that you have read and agreed to this Privacy Policy.